Consolidated Edison is seeking a part-time Remote Customer Support Specialist to join our team in San Francisco, California. We are looking for an energetic and confident individual with at least 3 years of experience in customer support. As a Customer Support Specialist, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and chat.
Responsibilities:1. Responding to customer inquiries in a timely and professional manner.2. Resolving customer issues and complaints with tact and diplomacy.3. Providing product information and troubleshooting assistance to customers.4. Maintaining accurate records of customer interactions and transactions.5. Collaborating with team members to ensure customer satisfaction.6. Using persuasion and presentation skills to upsell or cross-sell products and services.7. Participating in training sessions to continually improve customer support skills.8. Adhering to all company policies and procedures.
Requirements:1. Bachelor's degree in Business Administration or related field.2. 3+ years of experience in customer support or a related field.3. Strong communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office and CRM software.6. Energetic and confident personality traits.7. Ability to use persuasion and presentation skills effectively.8. Remote work flexibility.9. Must embrace diversity and create an inclusive culture that values and respects all perspectives.
Benefits:1. Company transportation for work-related travel.2. Free food provided during work hours.3. Remote work flexibility.
Equal Opportunity Statement:Consolidated Edison is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: May 16, 2024
If you meet the requirements and are interested in joining our team as a Remote Customer Support Specialist, please submit your resume and cover letter to [email protected] We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
