Remote Customer Support Representative

Job Description:

Snowflake is seeking a motivated and experienced Remote Customer Support Representative to join our team in Indianapolis, Indiana. As a full-time Associate Level position, the ideal candidate will have at least 4 years of experience in customer support and a proven track record of delivering exceptional service.

Responsibilities:- Provide top-notch customer support via phone, email, and chat to resolve customer inquiries and issues- Proactively identify and address customer needs to ensure high levels of satisfaction- Document and track customer interactions to ensure accurate and timely resolution of issues- Collaborate with cross-functional teams to address complex customer needs and escalations- Contribute to the development and improvement of customer support processes and procedures- Meet and exceed key performance indicators related to customer satisfaction and resolution times

Requirements:- Bachelor's degree or equivalent work experience- Excellent communication skills, both written and verbal- Ability to work independently and prioritize tasks effectively- Energetic and enthusiastic attitude, with a strong passion for customer service- Experience with people management and strategic planning- Proficiency in Microsoft Office and customer support software systems

Benefits:- Competitive salary and joining bonus- Vision insurance coverage- Travel and spending expenses reimbursement- Opportunities for career growth and development within the company

Working Environment:At Snowflake, we are committed to exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the highest level of customer support and ensuring that our customers have a positive experience with our products.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement:Snowflake is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.