Remote Customer Support Officer

Job Description:

JUUL Labs is seeking a part-time Remote Customer Support Officer to join our dynamic team in Jacksonville, Florida. As an Associate Level position, the successful candidate will have at least 2 years of experience in a customer support role and possess the confidence and hardworking attitude necessary to excel in a remote working environment.

Responsibilities:- Provide exceptional customer support via phone, email, and chat channels- Troubleshoot and resolve customer inquiries and technical issues in a timely manner- Maintain accurate records of interactions and escalate complex issues to the appropriate teams- Deliver presentations and training sessions to educate customers on product features and best practices- Collaborate with cross-functional teams to improve customer satisfaction and retention- Assist with special projects and initiatives to enhance the overall customer experience

Requirements:- 2+ years of experience in a customer support role- Confidence and a strong work ethic- Excellent communication and problem-solving skills- Ability to think critically and adapt to a fast-paced environment- Proficiency in Microsoft Office and customer support software- Availability to work remotely and collaborate with a virtual team- A background in presentation or training is preferred

Benefits:- Company-provided equipment for remote work- Paid sick leave and other benefits- Flexibility to work remotely- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:JUUL Labs is an equal opportunity employer and committed to fostering a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, ethnicity, gender, age, sexual orientation, or disability.

Deadline to Apply: May 17, 2024

Join JUUL Labs and be part of a team that values your hard work, confidence, and dedication to providing outstanding customer support. Apply now to embark on a rewarding career in a supportive and flexible working environment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.