Remote Customer Success Specialist

Assurant is currently seeking a part-time Remote Customer Success Specialist to join our team in Jacksonville, Florida. As an Associate Level role, we require a minimum of 2 years of experience in a similar position. The ideal candidate will be motivated, confident, and possess excellent communication and project management skills.

Responsibilities:- Act as the primary point of contact for customers, providing guidance and support to ensure their satisfaction with our products or services.- Collaborate with cross-functional teams to resolve customer issues and inquiries in a timely and efficient manner.- Analyze customer feedback and data to identify trends and opportunities for improvement.- Develop and implement strategies to increase customer retention and loyalty.- Conduct regular check-ins with customers to ensure their needs are being met and address any concerns they may have.- Serve as a brand ambassador, promoting Assurant's products and services to customers.

Requirements:- 2+ years of experience in customer success, account management, or a related field.- Excellent communication and interpersonal skills.- Strong project management skills and attention to detail.- Ability to work independently and as part of a team in a remote setting.- Proficiency in customer relationship management (CRM) software and other tools used to track customer interactions.

Benefits:- Free food provided during working hours.- Paid overtime opportunities.- Paid Time Off (PTO) for part-time employees.- Collaborative working environment with colleagues from around the world, promoting a global village mentality.

Equal Opportunity Statement:Assurant is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: April 27, 2024. Apply now to join our dynamic team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.