Remote Customer Service Associate

Plains GP Holdings is seeking a Remote Customer Service Associate to join our team in Philadelphia, Pennsylvania. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service.

Responsibilities:- Handle customer inquiries and complaints via phone, email, and chat- Provide accurate, valid, and complete information to customers- Keep records of customer interactions, transactions, and complaints- Build sustainable relationships and trust with customers through open and interactive communication- Resolve customer issues in a timely and efficient manner- Identify and escalate priority issues to the appropriate teams- Meet personal/customer service team targets and goals- Follow communication procedures, guidelines, and policies

Requirements:- Independent and passionate individual who thrives in a remote work environment- Strong attention to detail and adaptability to changing situations- Excellent communication and interpersonal skills- Proven customer support experience or experience as a customer service representative- Familiarity with CRM systems and practices- Ability to multi-task, prioritize, and manage time effectively- High school diploma or equivalent; college degree is a plus

Benefits:- Training & professional development opportunities- Visa sponsorship for qualified candidates- Parental leave for eligible employees- Performance-based recognition and rewards

Plains GP Holdings is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you possess the necessary skills and experience for this role, we encourage you to apply by the deadline of May 31, 2024. Join our team and help us continue to provide exceptional customer service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.