Remote Customer Service Associate

Job Description:Alorica is seeking a passionate and resilient Remote Customer Service Associate to join our team in Houston, Texas. As a remote customer service associate, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat channels. You will serve as the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive customer experience at all times.

Responsibilities:- Responding to customer inquiries and resolving issues in a timely and professional manner- Providing information about products and services to customers- Processing orders and assisting with returns and exchanges- Documenting customer interactions and feedback in the company database- Collaborating with other team members to resolve complex customer issues- Maintaining a positive and empathetic attitude towards customers at all times- Meeting and exceeding customer service goals and metrics

Requirements:- 2 years of experience in customer service or a related field- Strong emotional intelligence and leadership skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced and dynamic environment- High school diploma or equivalent required- Proficiency in Microsoft Office and customer service software- Ability to work independently and as part of a team

Benefits:- Profit-sharing program- Medical coverage- Visa sponsorship for qualified candidates

Working Environment:At Alorica, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for career advancement and continuous training to help our employees succeed in their roles.

Equal Opportunity Statement:Alorica is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.