Remote Customer Care Specialist

As a Remote Customer Care Specialist at Desktop Metal, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in San Jose, California. This part-time entry-level position requires at least 1 year of experience in customer service or a related field.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with troubleshooting technical issues related to our products.3. Educate customers on our products and services to ensure they are using them to their full potential.4. Escalate complex issues to the appropriate department for resolution.5. Proactively identify opportunities for improvement in customer service processes and procedures.

Requirements:1. Reliable and independent worker who can effectively manage their time and prioritize tasks.2. Excellent communication and cooperation skills to work effectively with customers and colleagues.3. Ability to think creatively and innovate solutions to customer problems.4. Experience using customer service software and Microsoft Office Suite.5. High school diploma or equivalent required, associate's or bachelor's degree preferred.

Benefits:1. Visa sponsorship for qualified candidates.2. Disability and vision insurance coverage.3. Opportunity for growth within a fast-paced and dynamic company.4. Competitive compensation package.

Working Environment:At Desktop Metal, we place a strong emphasis on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch support to ensure the success of our customers.

Deadline to Apply:Please submit your application by May 23, 2024, to be considered for this position.

Equal Opportunity Statement:Desktop Metal is an equal opportunity employer and welcomes candidates of all backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.