Remote Contact Center Manager

Job Description:

As a Remote Contact Center Manager at Voya Financial, you will be responsible for overseeing the operations and performance of our remote contact center in Los Angeles, California. This part-time position requires a highly experienced individual with at least 7 years of related experience in contact center management.

Responsibilities:- Manage a team of remote customer service representatives to ensure high-quality service delivery and customer satisfaction- Develop and implement strategies to improve contact center operations and performance- Monitor key performance indicators (KPIs) and provide regular reports to senior management- Conduct regular training sessions for team members to enhance their skills and knowledge- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with other departments to drive overall business objectives- Stay current on industry trends and best practices in contact center management- Foster a positive and inclusive work environment for team members

Requirements:- Bachelor's degree in business administration or related field- Proven experience in contact center management, preferably in a remote setting- Strong leadership and communication skills- Excellent analytical and problem-solving abilities- Energetic and adaptable personality traits- Proficiency in Microsoft Office suite and contact center software- Presentation skills and ability to analyze data effectively- Flexibility to work part-time hours, including evenings and weekends as needed

Benefits:- Gym membership- Paid Time Off (PTO)- Parental leave

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply:Submit your application by May 29, 2024.

Equal Opportunity Statement:Voya Financial is an equal opportunity employer and is committed to promoting diversity in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, nationality, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.