Job Description:
Navient, a leading financial services company, is seeking a Remote Client Relations Officer to join our team in Phoenix, Arizona. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in client relations or a related field.
Responsibilities:- Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner- Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty to the company- Collaborate with internal teams to resolve complex client issues and provide solutions that meet client needs- Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling products and services- Monitor client accounts and activities to identify potential risks and address them proactively- Prepare regular reports on client satisfaction, retention rates, and revenue growth for management review
Requirements:- Proven experience in client relations, customer service, or a related field- Strong communication and interpersonal skills- Adaptability to changing circumstances and client needs- Dedication to providing exceptional service and building long-lasting relationships with clients- Ability to think strategically and negotiate effectively to achieve positive outcomes for both the client and the company
Personality Traits:- Adaptable- Dedicated
Soft Skills:- Strategic planning- Negotiation
Benefits:- Training & professional development opportunities- Free food during working hours- Paid overtime for any additional hours worked
Working Environment:At Navient, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team is dedicated to providing exceptional service to our clients and supporting each other in achieving our goals.
Deadline to Apply:May 25, 2024
Equal Opportunity Statement:Navient is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
