Remote Chat Support Specialist

Job Description:

Goldman Sachs Group is seeking a Remote Chat Support Specialist to join our team in Philadelphia, Pennsylvania on a part-time basis. As an Associate Level position, we require a candidate with at least 4 years of experience in a similar role. The successful candidate will be responsible for providing chat support to clients, handling inquiries and resolving issues efficiently and effectively.

Responsibilities:1. Respond to chat inquiries from clients in a timely and professional manner.2. Provide accurate information and assistance to clients regarding our products and services.3. Troubleshoot technical issues and escalate to the appropriate team when necessary.4. Maintain a high level of customer satisfaction through effective communication and problem-solving skills.5. Keep detailed records of client interactions and follow-up as needed.6. Collaborate with team members to ensure a seamless customer experience across all channels.

Requirements:1. Hardworking and resourceful individual with strong decision-making skills.2. Excellent people management skills and the ability to work well under pressure.3. At least 4 years of experience in a customer support role, preferably in a chat support environment.4. Strong communication skills and attention to detail.5. Ability to work independently and collaboratively in a remote setting.6. Proficiency in chat support software and Microsoft Office Suite.

Benefits:1. Company equipment provided for remote work.2. Travel opportunities for training and team building.3. Joining bonus for successful candidates.

Working Environment:At Goldman Sachs Group, we encourage a spirit of exploration and taking calculated risks for personal and professional growth. We provide a supportive and inclusive work environment where employees are empowered to reach their full potential.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Goldman Sachs Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, marital status, veteran status, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.