As a Remote Chat Support Representative at Alphabet in Dallas, Texas, you will be responsible for providing exceptional customer service and technical support through online chat channels. This part-time, entry-level position requires at least 1 year of experience and is ideal for confident and hardworking individuals who possess strong presentation and planning skills.
Responsibilities:1. Engage with customers through chat to provide support and answer inquiries regarding products and services.2. Troubleshoot technical issues and provide solutions to customers in a timely and professional manner.3. Utilize knowledge base and resources to resolve customer concerns and escalate issues as needed.4. Maintain accurate and detailed records of customer interactions and follow up on any outstanding issues.5. Collaborate with team members and other departments to ensure a seamless customer experience.6. Stay up-to-date on product knowledge and new company initiatives to better assist customers.
Requirements:1. 1 year of experience in customer service or technical support roles.2. Confident and hardworking personality traits.3. Strong presentation and planning skills.4. Excellent written and verbal communication skills.5. Ability to multitask and work efficiently in a fast-paced environment.6. Proficiency in using chat and support tools.7. High school diploma or equivalent.
Benefits:1. Profit sharing opportunities.2. Visa sponsorship for eligible candidates.3. Retirement plan options.4. Flexible work schedule.
Working Environment:At Alphabet, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration and encourages innovation to drive success in a dynamic and inclusive work environment.
Deadline to Apply:May 29, 2024
Equal Opportunity Statement:Alphabet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
