Remote Chat Support Manager

Job Description:

We are seeking a Remote Chat Support Manager to join our team at Becton Dickinson in Washington, D.C. This part-time position is ideal for a candidate with 7 years of experience in a chat support role, looking to take on a mid-to-senior level position. The successful candidate will be responsible for managing a team of remote chat support agents and ensuring smooth operations and exceptional customer service.

Responsibilities:1. Manage a team of remote chat support agents, including hiring, training, and performance evaluations.2. Develop and implement chat support strategies to improve efficiency and customer satisfaction.3. Monitor chat support metrics and KPIs to ensure team performance goals are met.4. Handle escalated customer issues and provide resolution in a timely and professional manner.5. Collaborate with other departments to streamline communication and improve overall customer experience.6. Stay up-to-date on industry trends and best practices in chat support management.

Requirements:1. 7 years of experience in a chat support role.2. Resilient and energetic personality traits.3. Strong communication and leadership skills.4. Creativity and innovation in problem-solving.5. Ability to work independently in a remote setting.6. Experience with chat support software and tools.

Benefits:- Free food- Life insurance- Visa sponsorship

Working Environment:Join our team at Becton Dickinson and embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and strive for excellence in everything they do.

Deadline to apply: ********

Equal Opportunity Statement:Becton Dickinson is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.