Remote Call Center Specialist

Job Description:

Dollar General is seeking a Remote Call Center Specialist to join our team in Houston, Texas. As an Associate Level position, we are looking for candidates with at least 4 years of experience in a call center environment. The successful candidate will be resourceful, dedicated, and possess excellent presentation and analysis skills.

Responsibilities:- Handle inbound and outbound calls from customers regarding product inquiries, orders, and general assistance- Provide exceptional customer service and resolve any issues efficiently and effectively- Utilize various systems and tools to accurately document customer interactions- Collaborate with team members to meet and exceed performance metrics and goals- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Identify and escalate priority issues to the appropriate department for resolution- Maintain a positive and professional attitude at all times

Requirements:- Minimum of 4 years of experience in a call center or customer service role- Excellent communication skills, both verbal and written- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Ability to work independently and in a team environment- Strong problem-solving skills and attention to detail

Benefits:- Travel opportunities- Free food- Parental leave- Collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement:Dollar General is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome all qualified candidates to apply for this opportunity.

Deadline to apply: ********

If you meet the requirements and are interested in joining our team as a Remote Call Center Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.