Remote Call Center Manager

Job Description:

Honeywell International is seeking a Remote Call Center Manager to join our team in Fort Worth, Texas. This part-time position is ideal for a candidate with 7 years of experience in a call center management role at a mid-to-senior level.

Responsibilities:- Oversee and manage a team of remote call center agents, ensuring they meet performance targets and provide exceptional customer service.- Develop and implement strategies to improve call center operations and efficiency.- Monitor call center metrics and KPIs to identify areas for improvement and implement solutions.- Train and mentor call center agents, providing guidance and support as needed.- Collaborate with other departments to ensure a seamless customer experience.- Handle escalated customer issues and complaints, resolving them in a timely and professional manner.

Requirements:- 7 years of experience in call center management.- Resourceful and resilient personality traits.- Strong project management skills.- Creativity in problem-solving and process improvement.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.

Benefits:- Travel and spending expenses covered.- Free accommodation for business trips.- Disability insurance.

Working Environment:At Honeywell International, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and finding new ways to exceed customer expectations.

Deadline to Apply:May 25, 2024

Equal Opportunity Statement:Honeywell International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.