General Description: Our therapists provide top quality services in their respective field and integrate health, wellness and therapeutic work tailoring each treatment to the specific needs of our guests leaving them refreshed, relaxed and rejuvenated.
Responsibilities: 1.Providing top quality services in their respective field such as massage, hot stone massage, body wraps, body scrubs, and hydrotherapy treatments
2. Ensures that all standards of the service protocols are maintained to 5 star levels of service
3. Be open to research and new training techniques that may arise in the given field
4. Always professional when dealing with guests or other team members
5. Has product and treatment knowledge of the Spa
6. Ensures that all standards of the service protocols are maintained to 5 star levels of service
7. Provide professional, confidential service and treatments to our Spa clients
8. Sell spa products including merchandise and treatments
9. Assist with several functions throughout the Spa including reception, telephone, administration, merchandising including receiving, pricing and stocking of product
10. Assist and monitor cleanliness of treatment rooms, lounge and reception
11. Control and monitor the use of all product, instruments and equipment
12. Report any malfunctioning equipment, shortage of product, instruments and supplies
13. Assist in the control of guest items including robes, sandals, food and beverage wares
14. Notify spa management of any client complaint or concern
15. Other duties as directed by the Spa Director or Manager
Requirements * Current certification as an RMT from an accredited school with 2200 hours or equal to NS requirements.
* A passion for the industry
* Experience outside of school an asset
* Strong communication skills dealing with guests and team members
* Excellent knowledge of industry techniques and products: hot stone, body wraps etc.