POSITION SUMMARYRegistered Client Service Associates (CSAs) help shape the future of service by modernizing the clientexperience through an elevated standard of care. The Registered CSA assists with the development andgrowth of business through engaging and utilizing the full capabilities of the firm. This is a key role thatrequires an understanding of firm policies, procedures and firm capabilities in order to deliver the fullfirm to clients. DUTIES and RESPONSIBILITIES:CLIENT SUPPORT• Cultivate and enhance new and existing client relationships through active communication withclients, processing client requests, resolving inquiries, providing guidance and making sure keyinformation and documentation remains current• Identify and assist with Firm services and solutions that support clients' needs including bankingproducts and services and secure, digital offerings like Morgan Stanley Online and Morgan StanleyMobile• Confirm authorization and authenticate client when processing requests• Onboard and maintain client accounts, including collecting client information and requireddocumentation, capturing and assessing risk, processing money movement transactions andhandling estate needs as examples• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options andcorporate actions with clients at the direction of Financial Advisors• Prepare financial plans, client reports, and other materials for client meetings• Review and take appropriate action on client account alertsOTHER• Partner with Financial Advisor(s) in developing a business plan and delivering against a client servicemodel• Support the team's marketing strategy by maintaining marketing materials, including digital andsocial media platforms, and planning client events and seminars• Actively engage in available training and education programs – including firm strategic priorities,professional development and staying current on policies, procedures and new platforms andattend scheduled targeted/monthly field service professional and/or training calls• Perform administrative duties that support Financial Advisors in daily business practices, includingbut not limited to, telephone coverage, business travel arrangements, coordination of clientmeetings, prepare travel & expense reports, and file & calendar maintenance• Proactively participate in firm initiatives directed by local management• Regularly seek opportunities to use firm resources for peer sharing and collaborating with FinancialAdvisorsEducation and/or Experience• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required• Two or more years of industry experience preferred• High School Diploma/Equivalency• College degree preferredKnowledge/Skills• Strong industry, product, and branch procedures knowledge• Exceptional writing, interpersonal and client service skills• Detail oriented with superior organizational skills and ability to prioritize tasks• Strong computer skills and knowledge of Microsoft Office products• Team player with the ability to collaborate with others• Ability to work in a fast-paced, evolving environment• Goal oriented, self-motivated and results driven• Knowledge of financial services products, including but not limited to equities, bonds, options,mutual funds, annuities, insurance, and managed accountsReports to:• Business Service OfficerMorgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
