What you will doOversee Pacaso's regional operations for Repairs and Maintenance in the Central Mountain region; build, develop, and lead team comprised of Maintenance Coordinator(s), Maintenance Manager(s), and Technician(s) across multiple sub-markets Support Regional Director of Operations in developing a scalable model for Maintenance that maximizes profitability and enables Pacaso to deliver world-class propertiesPartner with cross-functional leaders and Home Management on strategic initiatives to drive down Maintenance costs, increase revenue, and optimize regional performanceDirect daily Maintenance operations, develop SLAs, and manage KPIs; establish performance objectives and provide weekly reporting to leadershipFacilitate onboarding of new properties by ensuring in-house maintenance work and third party vendor projects are completed on-budget, on-time, and on-brandEnsure Maintenance Managers are set up for success and delivering against goals; provide ongoing support, conduct trainings, identify growth opportunities, and advocate for team needs with data-driven approach Identify opportunities to improve efficiency, remove bottlenecks, and streamline Maintenance operations; build consensus and alignment across Maintenance and Home Management and oversee implementationDevelop vendor sourcing and management strategy for your region; establish deep network of high-quality vendors across trades, build Pacaso's reputation as a credible partner, and negotiate cost-effective, competitive terms on behalf of owners and PacasoHold vendors accountable to contractual obligations and Pacaso's quality standards during onboarding as well as ongoing operations; manage claims and partner with Legal to address any breach of contractEstablish standards of excellence for each recurring service's scope of work and ensure standards are being met by each vendor Partner with Sr Manager of Capital Projects to determine scope, budget, and timeline for large scale capital projectsWork closely with Home Managers to deliver an incredible owner experience; communicate effectively and lead with a collaborative, solution-first approachManage escalated owner issues and incident reportsApprove invoices and ensure all possible services are billed back to ownersTravel to markets to conduct quarterly site visits, meet with vendors, lead trainings, and provide team with hands-on support and guidanceAbout youMinimum 5 years professional experience in service-driven property management, operations, vendor management, construction management, residential real estate development, or related fieldFamiliarity with full range of construction process, including due diligence, estimating, design, planning, entitlements, permitting, pre-construction, construction, staging, and closeout Experience hiring and managing a team, and managing remote resourcesPhenomenal project manager with exceptional organizational skills, written and verbal communication, and problem-solving skillsDetail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlinesFlexible and thrive in environments with high levels of ambiguity and shifting priorities Professional demeanor and strong ability to establish positive relationships with range of stakeholders including Maintenance Managers, Home Managers, senior leadership, external vendors, and cross-functional partnersPossess a leader's mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job doneTeam player with a can-do, will-do attitude; you're willing to help whenever needed, including being available to provide support on weekends, evenings, and holidaysCustomer-centric mindset and approach to developing strategy; you lead with user needsCreative problem solver; you find innovative solutions to systemic challenges and aren't afraid to pilot, iterate, and test assumptionsStrong analytical skills; you take a data-driven approach to decision-making and consensus buildingAbility and willingness to travel, including outside your designated marketFluency in Google Suite; experience with project management tools and industry standard applications preferred#LI-REMOTE
