Job summary
As a Community Sales Manager, you will manage and maintain your model and community as if it were your personal retail business.You will be responsible for conducting weekly customer care calls and community team meetings to review the status of the community backlog, closings, starts, and customer issues.You will also be responsible for executing clean and precise paperwork and meeting or exceeding sales and closing goals every month.
Job seniority: mid-to-senior level
Responsibilities
• Manage and maintain your model and community as if it were your personal retail business.• Open a minimum of 15 minutes early and complete full model opening process.• Conduct weekly customer care calls and community team meetings.• Maintain clean and complete inventory of all sales collateral.• Maintain flags and exterior signage.• Maintain the interior and exterior of the models.• Complete the buying experience with every customer.• Get a commitment from each prospect.• Be a great team player for your sales partner and other teams.• Complete the required follow-up with all internal customers and prospects.• Complete weekly buyer telephone follow-up calls.• Execute clean and precise paperwork and submit all contract documents.• Maintain knowledge and status of buyer's mortgage process.• Maintain knowledge and status of Design Studio process.• Attend all pre-construction meetings when possible.• Adhere to all company policies and procedures.• Develop and implement a lead generation plan.• Understand how to read blueprints and know all the options offered.• Maintain a current inventory list.• Be knowledgeable about HOA deeds, school system, and community covenants and restrictions.• Always work with a positive attitude and integrity.• Be a problem solver and recommend solutions.• Ensure professional appearance and neat car at all times.• Walk customer's home at least once every two weeks.• Meet or exceed sales and closing goals every month.• Register all prospects and record them in MSCRM immediately.• Shop the competition and complete CMA tools.• Attend all sales meetings and trainings.• Perform other duties as assigned.
Requirements
• Active Real Estate License (where applicable by state).• Proficiency in all Microsoft Office Applications and savvy computer skills.• Organization and documentation skills.• Customer service oriented mindset.• Flexibility and ability to prioritize tasks to meet deadlines.
