POSITION SUMMARY Assist Guests who visit Quick Service Restaurants according to established restaurant requirements as well as company policies and department procedures. Take orders and assist in operating a food service outlet; maintain food inventory and storage; maintain sanitary working conditions.
GENERAL ACCOUNTABILITIES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
Welcome and connect with every Guest who approaches the QSR. Discover Guest's needs and appropriately suggest products to enhance service. Provide excellent guest service in the QSR outlets. Respond to guests' inquiries and their requests. Efficiently multi-task and assist Guests swiftly and efficiently. Respond to guest issues and provide options to find resolution while complying with SOPs, IC's and STRC-established policies, procedures and practices. Prepare all menu items as defined by QSR recipes, procedures and processes. Perform food preparation, cashiering, and product prep for the current shift to the next shift. Follow all relevant food health and safety requirements. Monitor stock and communicate inventory needs to supervisor. Enter all transactions into the register, accept payments for all funds, and ensure bank is counted and accurate. Keep all register receipts organized and all refunds and voids documented correctly and signed by the appropriate supervisor/manager only. Clean and maintain the appearance of the QSR area(s). Perform busser duties, such as cleaning tables, ensuring condiment and garbage stations are clean and tidy at all times, and running food to waiting Guests. Communicate frequently with kitchen staff to ensure items are delivered promptly and accurately. Effectively communicate with guests, co-workers, and management. Report any issues or situations to supervisory and management staff in the case that service recovery assistance is needed. Perform other duties as assigned. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Must have the ability to:
Use all equipment associated with the position, including but not limited to POS (Point of Sale), and computer. Distinguish between different denominations of currency and make change. Communicate effectively always, with guests as well as all levels of team members. Review and comprehend all necessary documentation. Inspect and maintain the cleanliness of areas for which responsible. Effectively and efficiently move around work area. Lift, push, carry, and pull loads up to 50 pounds with or without assistance. Walk, squat, stand, stoop, kneel, and twist. Stand for long periods of time. Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon guest volume and may be exposed to second-hand smoke. JOB QUALIFICATIONS Must be at least 18 years of age. High school diploma (or equivalent). Extensive experience may be considered in place of education requirements. Obtain and maintain valid food handlers certification before starting employment. Experience in a similar position preferred. Excellent interpersonal skills with a friendly and professional demeanor. Read, write, and speak English fluently. Ability to manage multiple tasks and remain calm in a high-paced and stressful environment. Strong organizational skills. Money handling skills, and computer skills. Demonstrate basic math skills. Knowledgeable in areas regarding QSR operation and equipment. Understand and operate registers/point of sale systems using American monies. Maintain a professional, neat, and well-groomed appearance. Able and willing to work all shifts including, nights, weekends, and holidays. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every team member has the following responsibilities related to compliance with laws and regulations:
Must be able to obtain and maintain a Class C Gaming License through the Spokane Tribal Gaming Commission. Must have a MAST Liquor permit as well as a Food Handlers Card. Attend required training sessions offered by the Spokane Tribe Casino. Perform the duties described in compliance with local laws and regulations. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department, especially the WA State liquor laws in place and Health Codes. Have knowledge of the State's programs to address problem gambling. Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the Spokane Tribal Gaming Commission and Minimum Internal Control Standards. Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management. Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of.
