This Project Manager will support the global Customer Experience (CX) Lab tools and CX Labs innovation teams for Customer Experience Labs (CX). You will be responsible for not only gathering and analyzing data but convert that data into actionable insight with distinct prescriptive guidance on how to optimize or improve lab tools. You will manage the analytics behind Customer Experience lab data and part of a team forming a strategy to optimize lab resources and customer experience. Strategy will be communicated and driven at a senior level, and you will track team projects to drive initiatives and change throughout the organization. You will provide periodic reviews of the tools and deliverables to leadership, offering prescriptive recommendations to implement or invest in certain behaviors to produce a desired outcome.
This role will also serve as organizing and running software development planning meetings with lead developers to prioritize features and bugs, develop and maintain EPICs using JIRA. In addition to planning this PM will track development progress and provide weekly status to leadership.
This role will provide the following services:
Own projects plans Ongoing Team Project Management Lead the development planning sessions and track deliverables Communication to stakeholders Own Projects Plans You will interface across multiple organizations, including tools team, CX lab operations and CX lab users and technical architects and determine feasible goals, deliverables, tasks, cost, and deadlines for each project and document the plan. Once the scope is agreed upon by stakeholders own the resource planning phase:
Check for necessary resources availability for each project to complete tasks Gather information from specific lab teams on their needs for their infrastructure setup or prerequisite requirements for new tool adoption Determine the cost/benefit of proposed ideas and ability to plan for implementation of ideas within a budget range Create and maintain project folders in a collaborative space (SharePoint) for the team to use and manage view and edit privileges Track plan progress Ongoing Team Project Management Define, schedule, and accurately estimate the task duration for realistic scheduling Sync up with individual project teams (tools, infrastructure, virtualization, and automation) for regular updates on tasks Assign responsibilities and roles based on task and lab team needs Schedule meetings Plan timeline and SLAs Keep track of major caveats that might arise during the planning/implementation of proposed tasks Plan for possible risks and caveats that might occur during the task Gather detailed reports on the caveats and potential fixes/work-around Lead the development planning sessions and track deliverables Familiar with Agile framework Schedule and lead bi-weekly Sprint Planning, Sprint Review and Sprint Retrospective with development leads. Proficient in JIRA project management tool able to organize tickets into sprints as determined by leads. Track and measure project/team progress Identify, track, and manage project risk Deliver administrative services for the project Communication to stakeholders Keep detailed reports on progress, issues, and other factors during the planning, implementation, and completion of tasks Take detailed meeting notes and action items and upload to the designated location Document all approvals, and consensus and upload to the designated location To be successful Great listener, formulating what you hear into user requirements that can be consumed for tools and innovation projects so developers can focus their time to code and support. Uplifting to others with the ability to turn lemons into lemonaid Excels in rapid changing environment while being a calm agent to the team Experience managing many project milestones at a team level and creating collaborate project tracking You have superb follow-up discipline to ensure activities are completed in a timely manner You have excellent interpersonal skills You have proven ability to collaborate multi-functionally with teams in a fast-moving and dynamic business environment Requirements Project management and interpersonal skills required Proficient in Microsoft tools / apple-equivalent Very organized Good task management / quality management skills Negotiation and leadership skills Detailed oriented Understand and adapt to different workflow tools Adapt to a changing work environment Must be comfortable with working cross-functionally with many different types of people and flexible to meet with global members in many timezones
