Program Operations Manager

Job Description and Duties Under the general direction of the Deputy Bureau Chief, Staff Services Manager (SSM) II, the Program Operations Manager, SSM I, is responsible for managing a multidisciplinary staff within the Cemetery and Funeral Bureau's (CFB) headquarters Program Operations Unit. The SSM I is responsible for the oversight of professional and technical staff who perform duties within licensing, legislative and administrative activities.
See the Duty Statement for detailed job description and duties.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. 
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You will find additional information about the job in the .
Working Conditions The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. The incumbent is expected to work in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Sitting and standing requirements are consistent with office work. The incumbent may be required to travel throughout an assigned geographical area by various methods of transportation.
Special Requirements Conflict of Interest (COI)
This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.
Criminal Offender Record Information (CORI)
Title 11, section 703(d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants in this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's CORI procedures, clearance shall be maintained while employed in a CORI-designated position.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of principles, practices, and trends of public and business administration, including management and supportive staff services such as budget, personnel, management analysis, planning, program evaluation, or related areas
Principles and practices of employee supervision, development, and training
Formal and informal aspects of the legislative and regulatory process
Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems
Ability to develop and evaluate alternatives, analyze data and present ideas and information effectively both orally and in writing
Ability to review and edit written reports; manage a complex Staff Services program; establish and maintain project priorities; and develop and effectively utilize all available resources
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Additional Instructions If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package.
Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.
Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Using the online application system as specified in the announcement is the preferred method or applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.
Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).
Applicants who fail to submit the most current version of the STD. 678 may be disqualified.
Multiple positions may become available.
Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.
U.S. Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.
Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have any updates to your online application after you have submitted it, please contact . For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at .
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is required for this position. Interested individuals MUST submit a SOQ with their application. Applications submitted without a SOQ will not be considered.
Instructions: Answer the three questions below and number each response on the SOQ. The SOQ should be no longer than 2 pages, single spaced, 12-point font, 1" margins and include "Statement of Qualifications" with your name at the top. Bullet points will not be accepted. Resumes and cover letters do not take the place of a SOQ.
When completing the SOQ, include all relevant experience, education, and training for each
question and explain your answers thoroughly. Provide specific details and examples that clearly demonstrate your qualifications.
1. Describe your experience that qualifies you for this position as described in the duty statement.
2. Describe your experience managing a workload with multiple assignments that have changing priorities and timelines.
3. What interests you in a position with the Cemetery an