Responsibilities Position Profile: Program Manager 1
Triumph Title: Program Manager SGA 2-05
Pay Grade: 05
FLSA: Exempt
Reports to: Director of Program Management Job Summary:
Program Manager serves as the primary contact for customer communication and relationships. Is the link between the customer and site level leadership to ensure communication of delivery status and potential problem areas.
Job Duties:
• Manages customer relationships and ensures customer satisfaction through proper communication of program status, and by meeting their requirements on monthly shipments.
• Responsible for maintaining the contractual and commercial relationships with customers.
• Communicate customer requirements within the organization.
• Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
• Tracks, monitors, and reports program performance using program management tools.
• Responsible for accurate administration of customer order entry and maintenance in conjunction with our Contracts Admins team.
• Manages commercial issues with help of the contracts and commercial teams
• Works with interdepartmental teams to support continuous improvement activities
• Generates commercial quotes for customers as required and negotiates under the advisement of the Program Management Director.
• Acts as liaison between customer and Triumph Actuation Systems by coordinating customer visits on-site.
• Candidate must have the right mindset to lead the organization in accomplishing goals and timely delivery of internal as well as external commitments.
Qualifications Supervisory responsibility:
The Program Manager 1 has no supervisory responsibilities
Physical Limitations:
Work may require sitting and/or standing for up to 8 hours per day.
Minimum Education Required:
Bachelor's degree, or Associates with relevant experience.
(Master's degree in business, marketing and/or PMP certification a plus)
Minimum Years of Experience Required:
At least 3 years working in a program management related position in aerospace industry
and/or complex manufacturing.
Key Knowledge, Skills and Abilities Required: • Can meet ITAR requirements
• Strong Business/Contracts Acumen
• Professionalism in dealing with adverse situations
• Communication skills – Verbal & PowerPoint
• Data skills –Excel Data analytics, MS Project, Power BI etc.
• Excellent Communication/Presentation skills
• Self-direction
• Microsoft Office Products
• ERP systems understanding
• Ability to read and write English
Work Authorization:
Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
Must be legally authorized to work in the United States without company sponsorship.
AAP/EEO Statement:
An Equal Opportunity Employer Minorities/Women/Disabled/Veterans
Other Duties:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
