Job Description Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities We are looking for a Program Manager who will support the App Development & Experience (ADX) team. This candidate will help to drive various application initiatives forward, think strategically, and continually strive to optimize the agent experience. A successful candidate will be able to effectively collaborate with various stakeholders while defining the long-term strategy for specialty application functions. This role requires a self-motivated individual who is adaptable and comfortable working in a changing environment.
Specifically, this Program Manager will collect and analyze functions for different applications utilized by specialty teams in CXO (e.g. Advanced Tech). By understanding the core functions for various specialty applications, the candidate will be able to strategize how to implement specific use-case functionality into the core suite of applications being used by front-line CXO.
Key Responsibilities: Collaborate with stakeholders to understand specialty application needs Strategize specialty skills application needs and drive to align these needs in centralized applications Partner with stakeholders and IT to prioritize the development of functionality in applications Analyze data and use cases of functionality within specialty applications Create centralized documentation that tells an effective story of what functionality should be prioritized for development within a certain application Effectively communicate with all levels of organizational staff; Competencies include excellent presentation, organizational, analytical, interpersonal, and written/oral communication skills Ability to define problems, collect data, establish facts, and draw valid conclusions Strong decision-making ability based upon a mixture of analysis, experience, and sound judgment Create roadmaps and initiatives to share with stakeholders and IT that drive performance enhancements to applications Skills, Experience and Requirements Education and Experience: Bachelor's Degree from a four-year college or university or 4 years of project management experience; Equivalent combination of education and experience is satisfactory Skills and Qualifications: Ability to thrive in a fast-paced and highly dynamic environment Effectively copes with change and ambiguity Comfortable in handling risk and uncertainty Strong analytical, problem solving, decision-making, and logical mindset Influential in driving strategic, cross-functional initiatives forward Ability to learn quickly, multi-task, prioritize, and work under pressure effectively Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
