Main Duties:
Answer the School's Phone, Email, Facebook Messages, and any other inbound point of contact with clients;
Manage Appointments;
Enroll Students;
Inventory Management/ Sales of Products in Pro Shop;
Ensures the effectiveness of the new students' enrollment system;
Develops the internal communication strategy, along with the Instructor, Marketing Department, and keeps the students updated and informed about the school, its operations, and activities;
Assists the Instructor in developing the absentee student strategy for the month;
Develops the delinquent student strategy for the month together with the Billing Department;
Assists the instructor in developing the seasonal Gracie Barra school event calendar together with the Instructor and Marketing Department;
Assists the Head Instructor with updating the schedule for the Gracie Barra school;
Be present during any introductory class to assist new students;
Presents the program to the prospective student;
Executes or supervises the new student enrollment procedures;
Ensures the accuracy of the data on the club management system;
Prepare Attendance Cards;
Deals with freeze and cancellation requests;
Inputs and/or changes information on the billing system;
Deals with student complaints and recommendations;
Assists present staff in maintaining the cleanliness of the facility;
Ensures that the walk-in prospects are well received and offered an opportunity to schedule an introductory lesson;
Ensures that the phone is being answered quickly during business hours in a polite, objective, and exciting manner;
Schedules/confirms the introductory lesson appointment;
Follows up with introductory lesson no shows and pending enrollment;
Prepares the designated reports and gives them to the supervisor.
Recommended Skills:
Sales;
Time Management;
Task Management;
Communications;
Club Management System Knowledge;
Event Management;
Inventory Management;
Organization;
Phone Skills;
Jiu-Jitsu and GB Culture.
Commission and Bonus structure:
% of sign up down payments;
% of a product sale;
$ bonus based on the monthly number of sign-ups;
Personal Jiu-Jitsu training schedule:
At least 3x/week.
Required Certifications (courses provided by employer):
GB MSP 2024 or later;
GB ICP 2024 or later.
Dress Code:
GB T-Shirt (provided by employer);
Jeans, pants, or shorts;
Tennis Shoes.
Job Types: Full-time, Contract
Pay: From $2,500.00 per month
Benefits:
Employee discount
Compensation package:
Bonus opportunities
Commission pay
Schedule:
8 hour shift
Weekends as needed
Application Question(s):
Do you have any Brazilian Jiu-Jitsu or Martial Arts experience?
Education:
High school or equivalent (Preferred)
Ability to Relocate:
Fort Collins, CO 80525: Relocate before starting work (Required)
Work Location: In person
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