About Pair TeamPair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities with Arc, our data driven community health platform.Our ValuesLead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.In the NewsForbes:For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch:Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios:Pair Team collects $9M for Medicaid-based care About the OpportunityAs Principal Product Designer at Pair Team, you will play a critical role in building a technology-enabled service that improves healthcare access and outcomes for underserved communities. You will set the bar for product experience quality and partner with engineering, product management, data science, and operations to improve product experience. You will design for a range of end users, including Pair Team social workers, Pair Team clinicians, and case managers at non-profit organizations partnered with Pair Team.This is a fully remote position. What You'll DoOwn the product design process end-to-end for products and features with high complexity and scope, including launching new products 0 to 1Collaborate with Pair Team's current product designer in addition to product management, engineering, data science, and operations to conceptualize opportunities to improve our serviceDevelop artifacts to support the design process (eg, workflow diagrams, wireframes, user flows, UI design, and prototypes)Own the direction and improvements of Pair Team's design system, balancing consistency and velocity improvements vs implementation costSet the bar for product experience quality for the product team both for projects you drive and the product experience as a wholeConduct customer research and leverage data insights while leading the research and discovery phase of the product design processWhat You'll Need8+ years of experience in product design building digital product experiences2+ years of experience with an early-stage startup in product designExperience partnering with operations stakeholders to improve complex workflowsExpert proficiency in UX and product design tools (eg, Figma)Strong collaboration skills with cross-functional thought partners (eg, engineering, design, data science, and operations)Ownership mindset and strong desire to work within a fast paced startup environmentPassion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorderDigital health experience is a plus but not requiredDesign system implementation is a plus but not requiredExperience working with data in a regulated environment is a plus but not required (eg, HIPAA, PII, financial data)Because We Value You:Competitive salary: $180,000 - 220,000(depending on experience)Equity compensation packageFlexible vacation policy – take the time you need to rechargeComprehensive health, vision & dental insurance401k through GuidelineWork entirely from the comfort of your own homeMonthly $100 work from home expense stipend We provide the equipment needed for the roleOpportunity for rapid career progression with plenty of room for personal growth!
