Powell'S Books - Customer Service Lead - Burnside

Powell's City of Books, our flagship location located at 1005 W. Burnside, is seeking to hire a full-time Customer Service Lead.

The Customer Service Lead role is perfect for someone who enjoys problem solving, performing multiple duties throughout the day, and assisting their colleagues on the sales floor. The CS Leads are often the first response for staff who need assistance with cashiering procedures, technical issues, or general customer service questions. Customer Service Leads have broad involvement with multiple departments to help resourcefully problem-solve, improve customer service, and create a superb in-store experience for Powell's customers.

The schedule is still to be determined and may include shifts starting as early as 9am or ending as late as 6pm and include one or both weekend days.

Please include a cover letter with a brief description of relevant skills and experience and the reason why you're interested in this position.

Compensation is $18.75 per hour, or more, depending on experience.

Powell's provides a number of benefits for full-time employees, including:

-Generous healthcare plan (medical, vision, and dental)
-401(k) savings plan
-Subsidized Trimet Transportation Pass
-Education benefit
-Childcare subsidy
-Employee discount that is also available to your significant other, children, parents, and siblings
-Book borrowing privileges

If you're interested in applying for this position, and to see a full job description, please click on the link to our Career website: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=POWELLS&cws=39&rid=1426

The closing date for this position is Sunday, May 26th, 2024.

Powell's Books is known worldwide as a premier independent bookstore and an icon in the Portland community. We're committed to fostering a culture and environment of inclusion, empowerment, and respect - a place where everyone can show up fully as themselves and do their best work every day.