Supervising employees and ensuring guests are conducting themselves in safe and appropriate manners in and around our pool deck, as well as overall guest satisfaction.Responsibilities:• Maintaining a comprehensive knowledge of the lunch menu is mandatory, including daily specials that may not be available directly on the menu, including knowledge of all various liquors, beer and wines available at Daytona Grande• Knowledgeable of pool facilities such as length and depth of all pools, how many laps it takes to complete a mile in meters and feet• Set up Pool furniture according to standards• Proactively look for guest service opportunities, and take ownership of requests• Be the difference with all guests and employees and do more than just "the norm"• Maintain a professional and positive attitude in difficult situations• Enforce ALL facility policies and rules/policies• Maintain the cleanliness of the pool area (i.e. removal of towels, dishes, etc.) and straighten pool furniture at the beginning of each shift, throughout the day and at the end of each shift so that the safety of the members will be protected and the pool area will maintain its inviting image• Break down and set up of all pool equipment, cabanas, and umbrellas• Present a small basket of pool amenities, washcloths in crushed ice, lip balm, and sunscreen to guests if needed• To ensure that you pay attention to personal hygiene and cleanliness and that you and your area are always well presented and groomed to the hotel departmental standards (outstanding Impression)• Rescue distressed persons by using rescue techniques and equipment• You will be constantly interacting with all guests on the pool deckQualifications: Licensing or Certifications• List any licenses or certifications required by the position: CPR - company will cover the cost of certification for the right candidate Desired skills include: • Knowledge of local area's attractions and entertainment• Using and maintaining recreational equipment• Customer service standards and procedures• Swimming pool practices and procedures• Must be able to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned Desired experience includes: • 2 years minimum customer service experience• Must be willing to work outdoors in seasonal heat or cold inclement weatherAbout Company: The Daytona Grande Oceanfront Resort introduces a new level of seaside elegance. Located at the World's Most Famous Beach, the soaring 27 stories offer exceptional views of the Atlantic Ocean and the City of Daytona Beach alike.Our beautiful property is made even greater by the team members ready to serve you whether you're visiting with loved ones, enjoying some well-deserved time alone, or if you are part of a corporate group. The Daytona Grande team members are here to ensure your ease of mind and enjoyment of the World's Most Famous Beach.
