About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description: Once you meet us, you'll discover that glamour is both a destination and a state of mind. Designed to hearken back to Hollywood's Golden Age, this refined property combines an art deco aesthetic with modern art. Guests enjoy our extensive signature amenities and a curated photography collection. Gracie's, our elegant restaurant serves brunch and afternoon tea, and signature cocktails made with a mid-century modern flair at the Driftwood Room.
Overview: Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.? Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)? 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away?) Paid Time Off Employee Assistance Program (We are here to support you and your loved ones) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more! We have an opening for a full-time Guest Services Supervisor at Hotel delLuxe in the Goose Hollow neighborhood of downtown Portland.
Your role:
Assign work and supervise performance of employees in all Guest Service procedures including, but not limited to, guest check-in and check-out, lobby traffi c and flow, luggage assistance and determining room rates and availability . Ensure efficient Guest Services operations by employees and adherence to hotel's policies and procedures. Function as a liaison between guests and the hotel , while maintaining a prominent level of guest service . Meet, greet and make guests feel welcomed, respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. Perform check-ins and checkouts and room change procedures. Ensure all dates are fully entered into the hotel's system in accordance with reservation. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Function as a liaison between Valet, Guest Services, all other departments, vendors and tenants to ensure a high level of communication and efficient operation. Confer and cooperate with other managers to insure coordination of hotel activities. Works in concert with department heads to coordinate hotel activities and resolve problems. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Observe and monitor staff performance to ensure efficient operations and adherence to hotel's policies and procedures. Act as manage r- on - duty at times ensuring consistency of service throughout all hours of operation Oversee and develop guest engagement activities and strategies along with department head Oversee walk strategies in the event of a sellout and coordinate with sister properties. Qualifications: Your role:
Assign work and supervise performance of employees in all Guest Service procedures including, but not limited to, guest check-in and check-out, lobby traffi c and flow, luggage assistance and determining room rates and availability . Ensure efficient Guest Services operations by employees and adherence to hotel's policies and procedures. Function as a liaison between guests and the hotel, while maintaining a prominent level of guest service. Meet, greet and make guests feel welcomed, respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. Perform check-ins and checkouts and room change procedures. Ensure all dates are fully entered into the hotel's system in accordance with reservation. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Function as a liaison between Valet, Guest Services, all other departments, vendors and tenants to ensure a high level of communication and efficient operation. Confer and cooperate with other managers to insure coordination of hotel activities. Works in concert with department heads to coordinate hotel activities and resolve problems. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Observe and monitor staff performance to ensure efficient operations and adherence to hotel's policies and procedures. Act as manager-on-duty at times ensuring consistency of service throughout all hours of operation Oversee and develop guest engagement activities and strategies along with department head Oversee walk strategies in the event of a sellout and coordinate with sister properties. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.
Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred . S upervisory experience preferred .
