The Hotel Chalet is a new boutique lifestyle hotel located in the heart of Downtown Chattanooga at The Chattanooga Choo Choo. We are building a motivated team who are enthusiastic about creating a unique space where culture, elevated service standards, and authentic hospitality are paramount. FRONT DESK AGENT The PBX Operator is responsible for facilitation a seamless experience from the time of booking, throughout the guest's stay, and in post-stay correspondence. Working hand-in-hand with all departments, the Operator is the information hub of the hotel.
Responsibilities: Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs Facilitate making reservations and room changes Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B, Sales, etc.). Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner Prepare and deliver VIP amenities Perform other duties as assigned and requested to meet the needs of the business Ideal Candidate Team player, hard worker, multi-tasker and detail oriented Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge Genuine desire to be helpful: able to jump in and assist other departments when necessary Works cooperatively with others in all situations Requirements & Experience Experience in guest or customer service Flexible in schedule and willing to meet the demands of a complex operation Familiarity with hotel systems and applications Ability to lift, pull, and push moderate weight Compensation & Benefits Competitive pay Generous benefits package Holiday Pay An environment that encourages initiative and leadership Working with highly talented people who are extremely passionate about their craft We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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