Performs clerical work and other light work for surgery. These tasks include but are not limited to: Processing patient charges, scheduling surgical procedures; answering phones and other communication devices, communicating information accurately and timely to surgical team, greeting vendors/visitors, running specimens to the laboratory, picking up and delivering mail, assisting with timekeeping, assisting the surgery team with light tasks within the Operating Room and department, collecting and recording surgery related statistics, and organizing the surgery environment. Why UnityPoint Health? Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.? Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.? Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.? Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.? Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.? Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.? Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Support Utilizes critical thinking and maintains responsibility for knowledge related to assigned area. Utilizes available technology to communicate with healthcare team members, physicians, physician office staff, patients, families and visitors. Communicates with physicians, office staff, surgical services team members, patients and families using FOCUS values. Accountable for relaying patient care information and incoming messages to appropriate personnel in a timely manner. Processes patient care information and maintains surgery related records, i.e. patient charges, daily records, patient care records, staff timekeeping and department files Consistently delivers high quality work product in accordance with established policies and procedures. Demonstrates initiative to improve quality and patient experience by striving to exceed customer expectations. Balances team and individual responsibilities; is open and objective to other's views; gives and welcomes feedback; contributes to positive team goals; and puts the success of the team above own interests. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Inventories, orders, stores and maintains office supplies. Delivers supplies and paperwork/records to appropriate areas. Runs errands within and to other departments as necessary. Basic UPH Performance Criteria Demonstrates the UnityPoint Health FOCUS Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. Demonstrates ability to meet business needs of department with regular, reliable attendance. Employee maintains current licenses and/or certifications required for the position. Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. Minimum Requirements Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized Not required to perform the essential functions of the position.
Education: High School graduate
Experience: Previous clerical experience.
Experienced in Microsoft Office application software.
Must be able to type/keyboard information efficiently
Previous medical experience.
Previous Epic EMR experience.
Patient Care Tech
Strong knowledge of medical terminology.
License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English.
Must have intermediate to advanced computer skills.
Other: Use of usual and customary equipment used to perform essential functions of the position.
