Patient Services Associate

Job summary
The Patient Services Associate is responsible to ensure smooth clinic, patient and billing flowWorks as a team member to facilitate patient care and optimize the revenueHandle high volume incoming calls
Job seniority: associate level
Responsibilities
• Greeting and directing patients to their various appointments• Preparing the daily clinic schedule and updating physicians' schedules• Maintaining patient files and records• Receiving and directing patient questions to appropriate people• Coordinating office communication flow• Communicating effectively and courteously with patients and their families• Greeting, directing and assisting large numbers of visitors• Ensuring all patient demographic and insurance information• Answering telephones using correct telephone etiquette• Reviewing patient intake information to verify insurance coverage
Requirements
• High School diploma or equivalent required• Three years recent experience in a related position in a medical office preferred• Ability to prioritize job duties and meet deadlines• Ability to effectively work on many tasks at one time• Superior customer service and verbal and written communication skills• Strong computer knowledge• Knowledge of common safety hazards and precautions• Knowledge of medical terminology and office billing forms• Must be able to work cooperatively in a team environment• Excellent organizational, time management, and attention to detail capabilities
Key Skills Needed
• Superior customer service• Verbal and written communication skills• Strong computer knowledge• Knowledge of medical terminology• Ability to prioritize job duties• Excellent organizational• Time management• Attention to detail
Benefits
• Health Insurance including prescription drugs• Dental Insurance• Vision Insurance• Life Insurance• Short- and Long-Term disability options• Employee stock purchase program – 15% discount• 401k with company match• Long Term Care (LTC)• Pre-tax Health Savings Account (HSA)• Pre-tax Flexible Spending Accounts (FSA)• Aflac Hospital, Critical Illness and Accident plans• Identity Protection• Employee Assistance Program (EAP)