We are on the lookout for an influential Patient Order Management Associate to join our dynamic team at Tactile Medical in Minneapolis, MN.
Growing your career as a Full Time Patient Order Management Associate is an amazing opportunity to develop critical skills.
If you are strong in emotional intelligence, critical thinking and have the right determination for the job, then apply for the position of Patient Order Management Associate at Tactile Medical today!
The Patient Order Management Associate manages patient orders. This position is responsible for reviewing medical records and determining if they meet payer policy guidelines, submitting authorizations and checking status of authorizations with payers, running patient benefit information to obtain patient's estimated OOP, calling patients to review their order prior to shipment, and building strong relationships within accounts (clinicians and clinic staff) to retrieve documentation necessary to submit a claim to patient's insurance.
Ensure timely processing of orders Review clinician documentation for specific criteria to satisfy payer medical policy requirements Verify patient eligibility and durable medical equipment benefit with health insurance plan(s) Determine authorization process and requirements of payers for durable medical equipment Submit and follow up on the status of authorization requests for DME coverage with commercial payers Outreach to patients to process all pending product shipments Set up payments and payment arrangements within our point-of-sale system Document patient insurance benefits in Tactile's database and verify the information on file is accurate Update and maintain patient information and database records thoroughly and accurately Serve as an expeditor/liaison between Tactile Medical, clinicians, healthcare teams, and patients to obtain all necessary paperwork to drive order to shipment Participate in ongoing team trainings Maintain department service levels including turnaround time Maintain payer portal registration Be a team player. Assist other team members when needed Be a champion for continuous process improvement. Ask questions and continually look for ways to make processes better, faster or more efficient Contribute to monthly 1:1, small and large group team meetings May participate in training of new field reps, handle product conversions and/or general account support Maintain compliance with all regulatory requirements including HIPAA Other duties as assigned Required: 1+ years' experience in a medical device customer service, or call center type role Preferred: Bachelor's degree or equivalent and relevant work experience Previous experience in working with patients, clinicians, and payers Previous experience working with Filemaker Previous medical device (outpatient DME), insurance, revenue cycle management, reimbursement, or customer service experience Action Oriented Collaborative Communication Compassion Composure Customer Focus Drive for Results Interpersonal Savvy Priority Setting Problem Solving Relationship Building Time Management $20.34 - $30.53 / HR
Benefits of working as a Patient Order Management Associate in Minneapolis, MN:
? Career Growth Potential
? Continuous Learning Opportunities
? Generous Compensation
