At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description THE POSITION:
The purpose of this position is to support patients using social drivers of health tools and approach for a patient
support program. The Patient Access Manager Advocate partners leads the Patient Access Advocates who are
focused on helping educate patients and their caregivers on program offerings and available services and treatment
choices. The Patient Access Manager also works with internal teams to help resolve patient and client escalations,
assist with training and often provides education and support to newly enrolled program patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
• Manage assigned SDOH program territory by collaborating with the patients and to support key
physicians and other healthcare professionals, promote the value of the Service Model,
increase awareness and education promote screening according to disease specific guidelines.
• Provide one on one support for patients and caregivers
• Follow HIPPA security policies and procedures
• Lead, manage and develop a team of Patient Access
Advocates
• Provide support with patient or provider issues that arise
• All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of this position.EXPECTATIONS OF THE JOB:
• Assist in developing and providing training sales teams to program staff
• Foster ongoing client relationships by infrequently attending client strategy and development
sessions
• Maintain and strengthen relationships with patient "not for profit" organizations
• Contact new patients as necessary as an adjunct to the enrollment process
• Communicate all issues/concerns/escalations/successes to the Advocate Manager
• Identify opportunities for program improvement, including soliciting patient and client feedback
• Travel up to 10% for field work, client meetings, patient events, and other conferences and
meetings
The above list reflects the general details necessary to describe the expectations of the position and shall
not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or
abilities required.
• Bachelor's Degree
• 3-5 years people management or related experience
• 3 years social work and/or advocacy experience
• Excellent written and verbal communication, with strong presentation skills
• Ability to have a conversation about the disease state issues with healthcare professionals
• Understanding of the disease state and it's impacts
• Valid and unrestricted driver's license
• Working knowledge of Microsoft Office suite of applications
• Detail oriented and Excellent time management and organizational skills
PREFERRED QUALIFICATIONS :
• Master's Degree
• Currently considered a patient advocate with a positive reputation in the community
• A working knowledge of patient support programs and the associated issues
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are
representative of those an individual encounters while performing the essential functions of this position.
While performing the essential functions of this job the employee is regularly required to stand and/or sit for
long period of time, walk across parking lots into hospitals and though airports
Additionally they are regularly required to talk or hear, type and reach and grasp; occasionally required to
lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or
kneel. Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.
This role requires mental alertness. The employee must regularly communicate both verbally and written;
concentrate on tasks; and remember and observe details. The employee must frequently adjust to
changes; handle stress and emotions; and think analytically.
The position involves overnight and weekend travel; travel in all seasons in all weather. The working
environment will most often be in and out of physician offices, hospitals, in large meetings and conferences;
airplanes and airports. Worker is subject to environmental conditions. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
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