Operations Team Member

Job summary
The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience.This position is an active part of the conversion/changeover process before, during and after events.Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.
Job seniority: entry level
Responsibilities
• Provide courteous and friendly service to all guests and staff• Be responsive to guest concerns and direct to appropriate manager to resolve• Enforce facility policies and procedures• Have general knowledge regarding program options and facility events• Assist other departments as necessary• Complete special projects, daily assignments, and other duties as directed by management• Setup and take down of basketball courts, staging, risers, and other event related items• Ensure correct equipment is available for all games• Monitor play areas including turf and courts• Keep supervisor informed of issues and updates• Respond to all incidents, accidents, injuries, and altercations• Complete and file corresponding paperwork as necessary• Assist with daily maintenance and upkeep of department equipment
Requirements
• Ability to work with a wide variety of ages from preschool thru adult• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary• Excellent communication skills, both verbal and written• Ability to maintain focus in a high-volume, fast-paced environment• Must have excellent guest service skills• Must be detail-oriented and have outstanding organizational skills• Ability to multi-task and prioritize• Ability to remain calm and focused in difficult and stressful situations• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members• Must work well with others
Key Skills Needed
• General sports knowledge• Able to work electric scoreboard