Shape the future of operational efficiencies and your career when you spearhead operational optimization initiatives and design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow optimizations, and streamline and revolutionize the firm's processes.
As an Operations Optimization Lead in Commercial and Investment Bank - Middle Office you will conduct and manage advanced process improvement initiatives and business analysis to gather requirements from the Operational Functions to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation, optimization and the digitization strategy to deliver the outcomes to support the Operations function. Job responsibilities Leads all aspects of operational process improvement engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm's standards and controls Identifies, designs, and manages the operational optimization strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of identified solutions Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow optimization Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation Required qualifications, capabilities, and skills 7+ years of experience in operations experience or optimization and business analysis or equivalent experience Bachelor's degree Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk Experience in coaching and directing less experienced team members on automation tools Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills and understanding of business analysis, design, development, testing, and deployment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
