Online Support Manager

Job Description:

As the Online Support Manager at Big Lots in Philadelphia, Pennsylvania, you will be responsible for managing the online customer support team to ensure a seamless and positive experience for our customers. Your role will involve overseeing online customer interactions, resolving issues, and implementing strategies to improve customer satisfaction.

Responsibilities:- Manage a team of online customer support representatives and ensure they are meeting performance goals and objectives.- Develop and implement processes for handling online customer inquiries, complaints, and feedback efficiently and effectively.- Monitor customer satisfaction metrics and make recommendations for improvement.- Collaborate with other departments, such as IT and marketing, to enhance the online customer experience.- Stay up-to-date on industry trends and technology to continuously improve our customer support services.- Provide regular reports and updates to management on the performance of the online support team.

Requirements:- Minimum of 6 years of experience in customer support or related field.- Strong leadership skills and the ability to motivate and manage a team effectively.- Excellent communication and interpersonal skills.- Passionate about providing excellent customer service.- Independent worker with the ability to make decisions autonomously.- Persuasion skills to handle difficult customer situations.- Experience in people management.- Bachelor's degree in a related field is preferred.

Benefits:- Joining bonus for new hires.- Free food provided during working hours.- Retirement plan options available.

Working Environment:You will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality that encourages diversity and creativity.

Deadline to apply: May 23, 2024

Equal Opportunity Statement:Big Lots is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.