Online Support Associate

Job Description:

PayPal is seeking a highly motivated and energetic Online Support Associate to join our team in Indianapolis, Indiana. As an Associate Level position, this role requires at least 4 years of experience in customer service or online support. The ideal candidate will be confident, have strong critical thinking skills, and demonstrate leadership abilities.

Responsibilities:- Provide online support to PayPal customers via chat, email, and phone- Assist customers with account inquiries, transaction issues, and other technical problems- Troubleshoot and resolve customer concerns in a timely and efficient manner- Collaborate with other team members to ensure high-quality customer service- Meet and exceed performance metrics for response times and customer satisfaction- Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:- Minimum of 4 years of experience in customer service or online support- Energetic personality with a confident demeanor- Strong critical thinking skills and ability to problem solve- Leadership qualities and the ability to work well in a team environment- Excellent communication skills, both written and verbal- Proficiency with computer software and online tools- Previous experience in a fast-paced customer service environment is a plus

Benefits:- Company transportation for commuting to and from work- Training and professional development opportunities- Gym membership for health and wellness- Competitive salary and benefits package

Working Environment:At PayPal, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where all employees feel valued and respected. Our team works collaboratively to achieve our goals and provide exceptional service to our customers.

Deadline to Apply:Interested candidates should submit their applications by May 25, 2024.

Equal Opportunity Statement:PayPal is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all employees are treated with respect and provided equal opportunities for growth and advancement.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.