Online Customer Support Representative

Job Description:

American Financial Group is seeking a motivated and resourceful individual to join our team as an Online Customer Support Representative in San Diego, California. As an Entry Level position, this role is perfect for candidates with 1 year of experience who are looking to kickstart their career in customer support.

Responsibilities:1. Provide online customer support via email, chat, and social media platforms.2. Respond promptly and accurately to customer inquiries and concerns.3. Troubleshoot and resolve customer issues while maintaining a positive and professional attitude.4. Assist customers with account setup, billing inquiries, and general product information.5. Collaborate with other departments to escalate and resolve complex customer issues.6. Document customer interactions and feedback to improve overall customer experience.7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.8. Work closely with the customer support team to meet performance goals and deliver exceptional service.

Requirements:1. 1 year of customer support or related experience.2. Resourceful and motivated individual who thrives in a fast-paced environment.3. Strong communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficient in using online customer support tools and platforms.6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits:1. Medical coverage for you and your family.2. Paid sick leave for when you need time off.3. Joining bonus to thank you for choosing American Financial Group as your employer.

Working Environment:At American Financial Group, we leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a dynamic and collaborative environment where your contributions make a real impact on the company's success.

Deadline to apply: May 17, 2024

Equal Opportunity Statement:American Financial Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, religion, sexual orientation, or age.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.