Online Customer Support Officer

Job Description:

Aflac is seeking a motivated and enthusiastic individual to join our team as an Online Customer Support Officer in San Jose, California. This part-time entry-level position requires at least 1 year of experience in customer service. As an Online Customer Support Officer, you will be responsible for providing support to our online customers, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities:- Respond to customer inquiries via online chat, email, and social media- Provide information about our products and services- Assist customers with account set-up and troubleshooting- Resolve customer complaints and escalate issues as needed- Maintain accurate records of customer interactions- Stay up-to-date on product knowledge and industry trends- Collaborate with other team members to improve customer experience

Requirements:- Passionate and energetic personality traits- Excellent communication and presentation skills- Strong people management skills- Ability to multitask and prioritize workload- Proficiency in Microsoft Office and online communication tools- High school diploma or equivalent- Attention to detail and problem-solving skills

Benefits:- Vision insurance- Dental insurance- Training & professional development opportunities- Harmonious workplace culture focused on collaboration and respect

Equal Opportunity Statement:Aflac is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 1, 2024

If you meet the requirements and are ready to join a dynamic team dedicated to providing exceptional customer support, apply now to become our Online Customer Support Officer at Aflac in San Jose, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.