Online Customer Support Manager

Job Description:

Expedia is seeking a dynamic and experienced Online Customer Support Manager to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or online support roles. This part-time position will require the individual to work closely with customers to ensure a seamless online experience and address any issues or concerns they may have.

Responsibilities:1. Manage and oversee the online customer support team, providing guidance and training as needed.2. Monitor online customer inquiries and escalations, ensuring timely responses and resolutions.3. Analyze customer feedback and data to identify trends and areas for improvement.4. Work with cross-functional teams to implement solutions and enhancements to the online support platform.5. Collaborate with IT and technical teams to troubleshoot technical issues and bugs.6. Develop and implement customer service policies and procedures to optimize the online support experience.7. Conduct regular performance evaluations and provide feedback to team members.

Requirements:1. Demonstrated experience in online customer support or related roles.2. Strong communication and interpersonal skills.3. Ability to work independently and as part of a team.4. Reliable and confident demeanor.5. Strong analysis and problem-solving skills.6. Knowledge of online support platforms and tools.7. Prior experience in a supervisory or management role is a plus.

Benefits:1. Travel opportunities for top-performing employees.2. Company transportation options for employees.3. Vision insurance coverage for all employees.

Working Environment:At Expedia, we value building strong relationships with colleagues, clients, and partners. The Online Customer Support Manager will have the opportunity to collaborate with a diverse group of individuals and make a meaningful impact on the online customer experience.

Deadline to Apply:Interested candidates must submit their applications by May 16, 2024.

Equal Opportunity Statement:Expedia is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.