Online Customer Service Specialist

Job Description:

We are looking for a passionate and dedicated Online Customer Service Specialist to join our team at W.R. Berkley in New York City, New York. As a part-time Associate Level team member, you will be responsible for providing exceptional customer service to our online clients.

Responsibilities:- Respond to customer inquiries via email, chat, and social media in a timely and professional manner- Assist customers with order placement, product information, and troubleshooting any issues- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to resolve customer concerns and escalate issues as needed- Monitor customer feedback and recommend improvements to enhance the online customer experience- Stay up-to-date on industry trends and best practices in online customer service

Requirements:- Minimum of 2 years of experience in online customer service or a related field- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Strategic planning skills to anticipate customer needs and provide proactive solutions- Presentation skills to effectively communicate with customers and colleagues

Benefits:- Paid overtime- Relocation allowance for eligible candidates- Life insurance coverage

Working Environment:At W.R. Berkley, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage our team members to think creatively and take initiative in their roles. Our culture is one of innovation and collaboration, where every voice is valued and respected.

Deadline to Apply:Please submit your application by May 29, 2024.

Equal Opportunity Statement:W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.