Online Customer Service Representative

Job Description:

Global Partners is seeking a motivated and resourceful individual to join our team as an Online Customer Service Representative in our Indianapolis, Indiana office. As an Associate Level position, the Online Customer Service Representative will be responsible for providing exceptional customer service to our online customers. This part-time position requires a minimum of 2 years of experience in a customer service role.

Responsibilities:- Respond to customer inquiries and provide support via email, chat, and social media platforms- Assist customers with order management, product inquiries, and troubleshooting any issues- Provide information about products, services, and promotions- Manage and resolve customer complaints in a professional and timely manner- Collaborate with other departments to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate team members- Stay up-to-date on product knowledge and company policies

Requirements:- 2 years of experience in a customer service role- Excellent communication skills and a positive attitude- Strong people management and project management skills- Ability to work independently and in a team environment- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent

Benefits:- Disability insurance- Paid overtime- Company-provided equipment- Performance-based recognition and rewards

Equal Opportunity Statement:Global Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 24, 2024

If you possess the necessary experience and skills for this position, we encourage you to apply to join our dynamic team at Global Partners.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.