Job Description:
As an Online Customer Service Manager at Aramark in Jacksonville, Florida, your primary responsibility will be to oversee and manage customer service interactions conducted through online channels. You will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and providing support to customers through various online platforms.
Responsibilities:1. Respond to customer inquiries and issues via email, chat, social media, and other online channels in a timely and professional manner.2. Manage and resolve customer complaints and escalations, ensuring customer satisfaction and retention.3. Monitor online reviews and feedback, and proactively address any negative feedback or concerns.4. Collaborate with the customer service team to continuously improve processes and procedures for online customer interactions.5. Analyze customer data and feedback to identify trends and opportunities for improvement.6. Train and mentor customer service representatives on best practices for online communication and customer service.7. Collaborate with other departments, such as marketing and IT, to implement online customer service strategies and initiatives.8. Develop and implement online customer service policies and procedures to ensure consistency and efficiency.
Requirements:1. Bachelor's degree in Business Administration, Marketing, or a related field.2. Minimum of 5 years of experience in customer service, with at least 2 years in online customer service management.3. Strong communication and interpersonal skills, with the ability to interact with customers in a positive and professional manner.4. Proven track record of delivering exceptional customer service and resolving customer issues effectively.5. Energetic and confident personality, with the ability to handle difficult situations with grace and composure.6. Strong negotiation and analysis skills, with the ability to make data-driven decisions to improve customer service processes.7. Proficiency in using online customer service tools and platforms.8. Ability to work effectively in a fast-paced and dynamic environment.
Benefits:- Free accommodation- Free food- Dental insurance
Working Environment:At Aramark, we prioritize understanding and empathy in all interactions. We believe in providing a positive and supportive working environment where employees can thrive and grow in their careers.
Deadline to Apply:May 25, 2024
Equal Opportunity Statement:Aramark is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
