Online Customer Service Assistant

Job Description:

We are seeking a highly motivated and energetic individual to join our team as an Online Customer Service Assistant at Goodyear Tire & Rubber in Indianapolis, Indiana. As an Entry Level position, no prior experience is required, but a passion for providing exceptional customer service is a must.

Responsibilities:- Interact with customers through online chat, email, and social media platforms to provide assistance and address any inquiries or concerns- Resolve customer issues in a timely and efficient manner, ensuring customer satisfaction- Utilize analytical skills to assess customer needs and provide appropriate solutions- Manage time effectively to prioritize and handle multiple customer interactions simultaneously- Collaborate with internal teams to escalate complex issues and ensure timely resolutions- Update customer records and maintain accurate and detailed documentation of interactions- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Continuously strive to improve customer service processes and contribute to a positive work environment

Requirements:- Energetic and passionate about delivering excellent customer service- Strong analytical skills to assess customer needs and provide solutions- Excellent time management skills to handle multiple customer interactions efficiently- High school diploma or equivalent required- Excellent verbal and written communication skills- Ability to work effectively in a fast-paced and dynamic environment- Proficiency with computer systems and online communication tools

Benefits:- Free food provided during work hours- Paid sick leave- Remote work flexibility

Equal Opportunity Statement:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

If you are a passionate and energetic individual looking to start your career in customer service, we encourage you to apply for this exciting opportunity with Goodyear Tire & Rubber in Indianapolis. The deadline to apply is May 24, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.