Job Description:
We are currently seeking a highly motivated and experienced Online Customer Care Manager to join our team at Dollar Tree in Austin, Texas. As the Online Customer Care Manager, you will be responsible for overseeing all customer service operations for our online platform. This is a full-time position at a mid-to-senior level, requiring at least 6 years of relevant experience.
Responsibilities:- Develop and implement customer service policies and procedures for the online platform- Manage a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns- Monitor customer feedback and reviews to identify areas for improvement- Collaborate with other departments to address customer issues and improve the overall customer experience- Analyze customer data and trends to make recommendations for improvement- Maintain a high level of customer satisfaction through effective communication and problem-solving skills- Stay up-to-date on industry trends and best practices in customer service
Requirements:- Passionate and hardworking individual with a strong dedication to customer service- Excellent communication and interpersonal skills- Innovative thinker with the ability to implement new ideas and strategies- Persuasive in influencing others and driving positive change- Minimum of 6 years of experience in customer service or a related field- Bachelor's degree in Business Administration or a related field is preferred
Benefits:- Company transportation for commuting to and from work- Employee discounts on Dollar Tree products- Remote work flexibility
Working Environment:At Dollar Tree, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer service and creating a positive and inclusive work environment for all employees.
Deadline to apply: May 22, 2024
Equal Opportunity Statement:Dollar Tree is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
