Job Description:
Allstate is seeking a dynamic and customer-focused Online Customer Care Associate to join our team in Chicago, Illinois. As a full-time Associate Level member of our Customer Care team, you will be responsible for providing exceptional service to our online customers. This role requires a minimum of 4 years of experience in customer service or a related field.
Responsibilities:1. Respond to customer inquiries and issues via online platforms such as email, chat, and social media.2. Resolve customer complaints and issues in a timely and professional manner.3. Assist customers with account management, billing inquiries, and other inquiries related to our products and services.4. Work closely with other departments to ensure customer needs are met and issues are resolved effectively.5. Provide feedback and suggestions for process improvements to enhance the customer experience.6. Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.
Requirements:1. Hardworking and reliable individual who is dedicated to providing exceptional customer service.2. Strong adaptability skills to quickly learn and navigate various online platforms and software systems.3. Excellent analysis skills to identify customer needs and provide effective solutions.4. Ability to communicate clearly and professionally with customers and colleagues.5. Knowledge of insurance products or the willingness to learn about insurance industry practices.6. Proficiency with Microsoft Office Suite and other basic computer skills.7. Associate's degree or higher in a related field is preferred.
Benefits:1. Paid overtime opportunities for additional income.2. Retirement plan options to help you plan for the future.3. Life insurance coverage for added security and peace of mind.
Working Environment:At Allstate, we believe in aligning work with a greater purpose. As an Online Customer Care Associate, you will have the opportunity to contribute to a meaningful mission of providing outstanding service to our customers. We foster a supportive and inclusive work environment where your dedication and hard work are valued.
Deadline to Apply:Please submit your application by May 17, 2024, to be considered for this position.
Equal Opportunity Statement:Allstate is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome applicants from all backgrounds and encourage individuals with diverse experiences to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
