Job Description:
As an Online Contact Center Associate at Philip Morris International, based in Columbus, Ohio, you will be responsible for providing exceptional customer service through various digital channels. This part-time role at the Associate Level requires a minimum of 2 years of experience and is ideal for individuals who are energetic, confident, creative, and have a keen attention to detail.
Responsibilities:1. Respond to customer inquiries and concerns through email, chat, social media, and other online platforms in a timely and professional manner.2. Provide accurate information about products, services, promotions, and policies to customers.3. Assist with order processing, payment processing, and other online transactions.4. Troubleshoot technical issues related to online platforms and provide appropriate solutions.5. Escalate complex issues to the appropriate team members for resolution.6. Maintain accurate records of customer interactions and transactions.7. Collaborate with other team members to optimize the online customer service experience.8. Continuously improve knowledge of products and services to better assist customers.
Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Energetic and confident personality traits.3. Strong communication and interpersonal skills.4. Creativity and attention to detail.5. Ability to work independently and as part of a team.6. Proficiency in using online communication tools and platforms.7. Willingness to learn and adapt to new technologies and processes.8. Flexibility to work in a fast-paced environment.
Benefits:1. Remote work flexibility.2. Travel opportunities for training and conferences.3. Joining bonus for new employees.4. Opportunity to work in an environment that encourages employees to think and act like entrepreneurs.
Equal Opportunity Statement:Philip Morris International is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive environment for all employees.
Deadline to apply: May 17, 2024. Apply now and join our team of dedicated professionals who are passionate about providing excellent customer service in the digital space.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
