Online Client Support Assistant

Job Description:

Genworth Financial is seeking a motivated Online Client Support Assistant to join our team in Jacksonville, Florida. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in the financial services industry.

Responsibilities:- Provide online support to clients through email, chat, and other digital platforms.- Assist clients with account inquiries, technical issues, and general questions related to our products and services.- Collaborate with internal teams to resolve client concerns and ensure a high level of customer satisfaction.- Document client interactions and maintain accurate records in our CRM system.- Stay up-to-date on product knowledge and industry trends to provide accurate and timely assistance to clients.- Assist in developing and improving online support processes and systems.

Requirements:- Passionate about providing exceptional customer service and helping clients achieve their financial goals.- Resourceful and able to quickly find solutions to client inquiries and concerns.- Strong emotional intelligence to effectively communicate with clients and address their needs.- Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously.- Excellent written and verbal communication skills.- Proficient in using digital tools and technology for client support.- Must be able to work part-time hours in our Jacksonville office.

Benefits:- Medical coverage for part-time employees.- Paid overtime opportunities.- Disability insurance for added peace of mind.

Working Environment:At Genworth Financial, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Client Support Assistant, you will have the opportunity to participate in various volunteer activities and make a positive impact in Jacksonville and beyond.

Deadline to Apply:Interested candidates should submit their applications by May 29, 2024.

Equal Opportunity Statement:Genworth Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and encourage candidates with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.