Job Description:
We are looking for a diligent and motivated Online Client Service Officer to join our team at Stripe in San Antonio, Texas. As an Associate-level professional with at least 3 years of experience in a client service role, you will be responsible for providing exceptional service to our online clients.
Responsibilities:1. Manage online client accounts, ensuring that all inquiries and issues are addressed promptly and effectively.2. Collaborate with the sales team to onboard new clients and provide them with the necessary support.3. Analyze client data to identify trends and opportunities for improvement in our services.4. Work closely with the product development team to relay client feedback and contribute to product enhancements.5. Assist in developing and implementing strategic plans to improve client satisfaction and retention rates.6. Keep up to date with industry trends and best practices in online client service.
Requirements:1. At least 3 years of experience in a client service role, preferably in an online environment.2. Strong interpersonal skills and the ability to communicate effectively with clients.3. Excellent time management skills and the ability to multitask in a fast-paced environment.4. Proven track record of strategic planning and problem-solving.5. Hardworking and driven individual who is committed to delivering exceptional service to clients.6. Experience in using CRM software and other client service tools.7. Bachelor's degree in a related field is preferred.
Personality Traits:- Hardworking- Driven
Soft Skills:- Time management- Strategic planning
Benefits:- Travel opportunities- Joining Bonus- Gym membership
Working Environment:At Stripe, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive environment where every team member has the opportunity to grow and succeed.
Deadline to Apply:May 24, 2024
Equal Opportunity Statement:Stripe is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, marital status, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
