Job Description:
Pfizer, a leading pharmaceutical company, is seeking a full-time Online Client Service Associate to join our team in San Diego, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. We are looking for someone who is reliable, confident, possesses strong critical thinking skills, and has the ability to persuade others.
Responsibilities:1. Provide exceptional online client service through various communication channels such as email, chat, and phone.2. Assist clients with product inquiries, order placement, and issue resolution.3. Utilize critical thinking skills to identify and address client needs effectively.4. Build and maintain strong client relationships to ensure customer satisfaction and retention.5. Collaborate with internal departments to resolve client concerns in a timely manner.6. Stay informed about Pfizer products and services to provide accurate information to clients.7. Assist in processing orders and managing account information accurately.
Requirements:1. Bachelor's degree in a related field (or equivalent experience).2. Minimum of 4 years of experience in a client service or customer service role.3. Strong communication and interpersonal skills.4. Ability to think critically and problem-solve effectively.5. Proven track record of persuading clients and resolving issues.6. Proficiency in Microsoft Office and CRM software.7. Ability to work independently and as part of a team.8. Visa sponsorship, medical coverage, and gym membership are included benefits.
Working Environment:Joining Pfizer means becoming part of a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating an inclusive and diverse environment where all employees are encouraged to contribute their unique perspectives and ideas.
Deadline to apply: May 17, 2024
Equal Opportunity Statement:Pfizer is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
